Personal data controller
We are Perfect Property Solutions s.r.o., with registered office at Baranova 1804/25, Prague 3 - Žižkov, registered in the Commercial Register maintained by the Municipal Court in Prague, and as the controller we process your personal data.
What personal data we process
Personal data you provide us with
We process personal data that you provide to us.
For example, if you contact us by phone or write to us, we will process your personal data provided in this communication.
If you enter into a service contract with us, we need your data (in particular your name, surname, address, email address, bank account number) in order to enter into a valid contract with you.
In the event that your personal data will be transferred to another entity, we will inform you in advance, including an indication of to whom we are transferring the personal data. If someone else passes your personal data to us, they must also inform you in advance.
Personal data that we process automatically
When you visit our website, we may collect certain information about you, such as your IP address, the date and time you accessed our website, information about your internet browser, operating system or your language settings. We may also process information about your behaviour on our website, e.g. which links you visit on our website and which service you are shown.
If you access our website from a mobile phone or similar device, or through one of our mobile applications, we may also process information about your mobile device (data about your mobile phone, any records of application crashes, etc.).
We also process cookies automatically.
What is a cookie?
It is actually a small text file that is created when you visit any website. It is used as a standard tool to store information about how our site is used.
This enables us to distinguish (but not identify) individual users from each other and tailor content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult.
What are cookies used for?
Cookies serve several purposes. We use the following cookies on our online shop pages and in our mobile apps:
Technical cookies: these are strictly necessary for the functioning of the website and the functions you choose to use. Without them, our website would not work, e.g. you would not be able to log in to your user account.
Functional cookies: these cookies allow us to remember your basic choices and improve the user experience. This includes, for example, remembering your language or allowing you to stay permanently logged in.
Social networking cookies: these cookies allow us to conveniently link you to your social networking profile and, for example, allow you to share products and services with friends and family.
Content personalisation: these cookies allow us to show you content and ads based on the information we have about you to best meet your needs. This includes what content you have viewed or on what device you come to our site.
Non-personalised advertising: these cookies allow us to show you general advertising for products and services.
Personalised advertising: these cookies allow us and our partners to offer you relevant and tailored products and services based on your purchases, your behaviour and your preferences.
Audience measurement: these cookies allow us to optimise our site for your convenience based on how you use it. The aim is to remember or anticipate your choices. This includes, for example, the use of features, their location, behaviour on the page.
How you can influence which of your cookies we process
You can simply use a common internet browser (e.g. Internet Explorer, Safari, Firefox, Chrome) with the anonymous browsing function enabled to prevent the storage of data about the websites you visit, or you can disable the storage of cookies in your browser altogether. However, if you also disable the processing of technical and functional cookies, this will prevent some functions that help you from working.
You can easily control the processing of analytics cookies by us if you use this additional program from Google (can only be run from your computer). However, by disabling analytics cookies, you will unfortunately make it much more difficult for us to improve our online shop.
Why we collect and process your personal data
We process your personal data for the following reasons:
To offer and sell services: we primarily process your personal data in order to properly provide the agreed service. If any problems arise, your personal data helps us know who to contact.
Customer care: if you contact us with a question/problem, we need to process your data to answer/resolve it. In some cases, personal data may also be passed on to third parties (e.g. a repairer or taxi service).
User account: thanks to the personal data you provide us in your user profile, a number of useful functions are made available to you (e.g. if you provide your phone number, we can easily inform you when money is coming into your account). You can change the information you provide at any time, with the exception of your email address, which is used to access your user account.
Email marketing: we send you email marketing communications based on your consent. You can easily opt-out of receiving marketing communications by calling us at 776202076 or emailing us at firstname.lastname@example.org. Push notifications: the Lodgify PM Modules mobile app sends push notifications, i.e. short messages, to your phone. You can easily customize the receipt of these notifications in your phone's settings.
Improving our service: we can use web behaviour to offer more relevant offers. We can also use tools for testing different variants (so-called A/B testing), Google Analytics, Facebook Analytics, etc. to optimize on- and off-site elements (personalized advertising on third-party websites).
Exercise of rights and legal claims and control by public authorities: we may also process your personal data on the grounds that we need it to exercise our rights and legal claims (e.g. in the event that you have an outstanding claim against us or in the event of proof of service provision). We may also process your personal data because we need it for the purposes of inspections by public authorities and for other similarly compelling reasons.
We process personal data on the following legal grounds
Performance and conclusion of a contract
We need a large part of your personal data in order to be able to enter into a contract with you at all regarding the services you wish to purchase from us. Once the contract is concluded, we process your personal data in order to properly provide you with the agreed services. On the basis of this legal basis, we therefore process primarily billing and delivery data
We also use your personal data to provide you with relevant content, i.e. content that is interesting to you. On the basis of legitimate interest, we process personal data that we process automatically and cookies in particular in this way.
For the same legal reason, we may send you as our customer email and SMS messages, send so-called push notifications via a mobile app.
For the purpose of sending commercial communications (email marketing), we process your personal data on the basis of your consent. If you do not give us your consent and you are our customer, we may send you commercial communications without your consent. However, in any event, you can opt out of such marketing communications from us simply by calling or emailing us.
Transfer of personal data to third parties
In these cases, we transfer your personal data to third parties (i.e. we act as a data controller in relation to this personal data):
Provision of a contracted service: in the case of a contracted service that we arrange for you, we need, at least for your tax reasons, to report to the third party the billing data, the place of performance of the service, etc. The data thus transmitted includes in particular your name and surname, the address of the service.
Commercial communications: in the case of sending commercial communications (e.g. by email or SMS), we may use a third party to send the communications or make the telephone calls. This entity is bound by confidentiality obligations and may not use your personal data for any other purpose.
Public authorities: in case of enforcement of our rights, your personal data may be transferred to a third party (e.g. a lawyer). If the law or a public authority (e.g. the Police of the Czech Republic) obliges us to pass on your personal data to them, we must do so.
Reporting of an insurance claim: in order to properly report and subsequently resolve an insurance claim, we transfer your personal data to your contracted insurance company.
How long do we process your personal data?
In the first instance, we will process your data for the duration of the contractual relationship between us.
In the case of processing personal data for which consent has been given, your personal data will generally be processed for a period of 7 years or until such consent is withdrawn.
In the event that you subscribe to commercial communications, we will process your personal data for a period of 7 years, or until you have opted out of receiving further communications. You can easily express your opposition by phone or email.
Please also note that we must process those personal data that are necessary for the proper provision of services or for the fulfilment of all our obligations, whether these obligations arise from a contract between us or from generally binding legal regulations, regardless of the consent you have given, for the period of time specified by or in accordance with the relevant legislation (e.g. for tax documents, this period is at least 10 years).
We process the data obtained through a user account or other similar means for the duration of the use of our services and then usually for 5 years after cancellation. Thereafter, only basic identification data and an indication of the reason for which the user account was cancelled are usually stored for a reasonable period of time.
Cookies: we delete cookies involving user behaviour after 30 days, with the older data being available in anonymised form in Google Analytics.
Security of personal data
Your personal data is safe with us. To prevent unauthorised access and misuse of your personal data, we have put in place reasonable measures, both technical and organisational.
We care deeply about the protection of your personal data. All communication between your device and our web servers is encrypted. Login credentials are hashed and all your data is stored only on servers in secure data centers with limited, carefully controlled access.
We strive to use security measures that provide sufficient security in light of the current state of technology. The security measures taken are then updated regularly.
What rights do you have in relation to the protection of your personal data?
In relation to your personal data, you have, in particular, the right to withdraw your consent to the processing of your personal data at any time, the right to rectify or supplement your personal data, the right to request the restriction of its processing, the right to object to or complain about the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to erasure of certain personal data that we process in relation to you (the so-called "right to be forgotten").
Modification and completion
Please update us with your personal data valid for the correct performance of the contract.
If you believe that the personal data we process about you is incorrect, please let us know by phone or email.
According to the amendment to Act No. 235/2004 Coll., on value added tax, it is not possible to change the data in an invoice already issued as of 1 January 2013. The data on the invoice can only be changed if you have not yet received and paid for the goods.
You can ask us to send you an overview of your personal data.
At the same time, you have the right to access this information concerning your personal data:
What are the purposes of processing your personal data
What are the categories of personal data concerned
Who, apart from us, are the recipients of your personal data
The intended period for which your personal data will be stored
Whether you have the right to request us to rectify or erase your personal data or to restrict or object to the processing of your personal data
Information about the source of the personal data if we did not obtain it from you
You can also request that we delete data about you (however, deletion will not affect data on documents that we are required by law to keep (e.g. invoices or credit notes). If we need your personal data to establish, exercise or defend our legal claims, your request may be refused (e.g. if we hold an outstanding debt against you or if we have a claim pending).
Except as stated above, you have the right to erasure in the following cases:
The personal data are no longer necessary for the purposes for which they were processed
You have withdrawn your consent on the basis of which the data was processed and there is no further legal basis for processing it
You have raised an objection to the processing of personal data and you consider that, on examination of the objection, it appears that in the particular situation your interest outweighs our interest in processing the personal data
The personal data are being processed unlawfully
The obligation to erase is laid down in a specific legal provision
In these cases, please contact us by phone or email.
We process some of your personal data on the basis of our legitimate interest (see the section of these terms and conditions entitled "We process personal data on these legal grounds"). If there are specific grounds on your part, you may object to the processing of this personal data about you.
Restrictions on processing
If (a) you contest the accuracy of your personal data, (b) your personal data is being processed unlawfully, (c) we no longer need your personal data for the purposes of processing but you need it for the establishment, exercise or defence of your legal claims, or if you (d) have raised an objection under the previous paragraph, you have the right to have us restrict the processing of your personal data.
In this case, we can only process your personal data with your consent (except for the storage or backup of the personal data in question).
Lodging a complaint
If you believe that we are processing your personal data unlawfully, you also have the right to lodge a complaint with the relevant supervisory authority. The Czech Data Protection Authority is the leading supervisory authority that is competent for personal data processing issues. However, we will be happy if you address any transgressions with us first. You can always contact us easily by phone or email.